Refund policy
Last updated: June 10, 2026
At Caldren, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return in accordance with the terms outlined below.
Store Address
Caldren
5932 S La Salle St, Chicago Illinois 60621, United States
Returns
We offer a 30-day return period, meaning you may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be in the same condition as received
- Be unworn or unused
- Include original tags (if applicable)
- Be returned in its original packaging
- Be accompanied by proof of purchase
To request a return, please contact us at:
Once your request has been reviewed and approved, we will provide instructions for returning the item.
Please do not send items back without prior authorization, as unauthorized returns may not be accepted.
Return Address
Approved returns should be sent to:
5932 S La Salle St, Chicago Illinois 60621, United States
Return Shipping Costs
Customers are responsible for return shipping costs unless the item:
- Arrives damaged
- Arrives defective
- Is incorrect
- Experiences a verified quality issue related to transportation or fulfillment
In such cases, Caldren will assist in resolving the issue and, where applicable, cover the return shipping cost.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery and contact us promptly if you receive:
- A damaged item
- A defective item
- An incorrect item
We will review the situation and work with you to determine an appropriate resolution.
Non-Returnable Items
Certain products are not eligible for return, including:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care items
- Hazardous materials
- Flammable liquids or gases
In addition, returns are not accepted for:
- Sale items
- Gift cards
If you are unsure whether your item qualifies for return, please contact us before submitting a request.
Exchanges
We do not offer direct exchanges.
If you would like a different item, the recommended option is to return the original item (if eligible) and place a new order once the return process has been completed.
European Union 14-Day Cooling-Off Period
For orders delivered to countries within the European Union, customers may cancel or return an order within 14 days of receipt without providing a reason.
To qualify, the item must:
- Be unused and in its original condition
- Include original tags (if applicable)
- Be returned in the original packaging
- Be accompanied by proof of purchase
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method within 10 business days.
Please note that financial institutions and card issuers may require additional time to process and post the refund.
If more than 15 business days have passed since refund approval and the refund has not been received, please contact us at:
Contact Information
Legal Representative: Melachante Miles
Store Name: Caldren
Email: admin@caldren.shop
Phone: +1 (872) 600-6487
Business Address: 5932 S La Salle St, Chicago Illinois 60621, United States