Privacy policy
Last updated: June 10, 2026
At Caldren, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our website, make a purchase, or contact us.
By using our Services, you agree to the practices described in this policy.
1. Information We Collect
When you interact with our store, we may collect information that can identify you or be linked to your activity.
This may include:
- Contact details such as name, billing address, shipping address, email address, and phone number
- Payment and transaction information related to your purchases
- Order history including items purchased, returned, or exchanged
- Messages and communication details when you contact customer support
- Device information such as IP address, browser type, and network data
- Website activity such as how you browse and interact with our store
2. How We Collect Information
We collect information in the following ways:
- Directly from you when you place an order, create an account, or contact us
- Automatically through cookies and similar tracking technologies
- Through service providers that help us process payments, fulfill orders, and operate our store
- From third-party partners where necessary to support our services
3. How We Use Your Information
We use your information to operate our store and provide you with a smooth shopping experience.
This includes:
- Processing and fulfilling orders
- Managing payments, returns, and exchanges
- Arranging shipping and delivery
- Providing customer support
- Improving our website and services
- Sending order updates and important notifications
- Preventing fraud and maintaining security
- Marketing and promotional communication where permitted
- Improving overall shopping experience
4. How We Share Information
We only share personal information when it is necessary for our operations, including:
- Shopify and service providers that support payment processing, shipping, analytics, and customer service
- Marketing and advertising partners that help us improve our reach and performance
- Shipping carriers and logistics providers involved in order delivery
- Legal authorities when required by law or to protect our rights
- Business partners in the case of company restructuring or transactions
5. Shopify Platform
Our store is hosted on Shopify, which helps us operate our website and process orders securely.
Some of your information may be processed by Shopify to support store functionality and improve platform performance. This may include data processing outside your country of residence.
For more information, you can refer to Shopify’s privacy policy.
6. Data Retention
We keep your personal information only for as long as needed to:
- Fulfill orders and provide services
- Meet legal and tax obligations
- Resolve disputes
- Maintain business operations
7. Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request correction or deletion
- Request data portability
- Object to certain processing activities
- Opt out of marketing communications
We respect your privacy rights and do not discriminate against users who exercise them.
8. Security
We take reasonable measures to protect your personal information. However, no method of transmission over the internet is completely secure.
9. Children’s Privacy
Our services are not intended for individuals under the legal age in their jurisdiction. We do not knowingly collect personal information from children.
10. International Transfers
Your information may be transferred and processed outside your country of residence, including the United States, where data protection laws may differ.
11. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
12. Contact Information
If you have any questions about this Privacy Policy or your personal data, you may contact us:
Legal Representative: Melachante Miles
Email: admin@caldren.shop
Phone: +1 (872) 600-6487
Business Address: 5932 S La Salle St, Chicago Illinois 60621, United States